Privacy Policy

1. Introduction

Britonferry ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details you provide, such as your name, email address, and phone number, when you submit an enquiry form or request information.
• Account and profile information if you register for or access any client portal or service dashboard.
• Technical data, including IP address, browser type, device information, and general location, collected automatically when you visit our website.
• Usage data describing how you interact with our website, such as pages visited and time spent on each page.
• Communications data, including records of correspondence if you contact us directly.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to enquiries and providing requested information about our services.
• Operating, maintaining, and improving our website and services.
• Communicating with you about updates, service notices, or administrative matters.
• Complying with applicable legal and regulatory obligations.
• Detecting, preventing, and addressing fraud, security, or technical issues.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• Professional advisors, including legal, financial, or regulatory bodies, where necessary for compliance purposes.
• Relevant authorities where required by law or to protect our legal rights.
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the context in which it was collected.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information, and the right to object to certain processing activities or to request data portability. To exercise any of these rights, please contact us using the details provided on our Contact page.

10. International Data Transfers

If we transfer personal data outside of your country of residence, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page along with a revised "Last updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.